CUSTOMER SUPPORT PLATFORM
HelpDock.co
A modern alternative to Zendesk and Intercom, built from the ground up. Shared email inbox with threading, reply, and internal notes. Live chat widget using Shadow DOM for complete CSS isolation — embed with a single script tag. Knowledge base with TipTap WYSIWYG editor, article versioning, and full-text search. Analytics dashboard with real-time metrics, conversation trends, and per-agent workload.
SHARED INBOX LIVE CHAT KNOWLEDGE BASE ANALYTICS WYSIWYG EDITOR MULTI-WORKSPACE
helpdock.co
FEATURES
EMAIL
Shared Inbox
Unified inbox for all customer emails with threading. Reply directly via Resend, add internal notes for team-only context. Assign conversations, manage status, priority, and tags.
REAL-TIME
Live Chat
Embeddable widget compiled with esbuild, isolated via Shadow DOM. Typing indicators, online/offline status, pre-chat form. Socket.io for real-time messaging.
DOCS
Knowledge Base
Collections, categories, and articles with TipTap WYSIWYG editor. Article versioning with snapshot history. Draft/published workflow. Full-text Postgres search.
INSIGHTS
Analytics
Real-time dashboard: open conversations, active chats, resolved today. 7-day trend charts, status distribution, per-agent workload breakdowns.